Změny

* [https://www.gov.uk/service-manual/user-research/start-by-learning-user-needs <span class="underline">[Začínáme pochopením uživatelských potřeb|Start by learning user needs</span>]]* [[Jak uživateský průzkum zlepší design služby|https://www.gov.uk/service-manual/user-research/how-user-research-improves-service-design <span class="underline">Improve service design with user research</span>]]

* [[Uživatelský průzkum|https://www.gov.uk/service-manual/user-research <span class="underline">user research</span>]]* [[Hodnocení služby|https://www.gov.uk/service-manual/service-assessments <span class="underline">service assessments</span>]* [https://www.gov.uk/service-manual/helping-people-to-use-your-service/assisted-digital-support-introduction <span class="underline">assisted digital support</span>]