https://www.moderni-stat.cz/index.php?action=history&feed=atom&title=M%C4%9B%C5%99en%C3%AD_%C3%BAsp%C4%9Bchu_va%C5%A1%C3%AD_slu%C5%BEby 2026-04-29T08:19:51Z Historie editací této stránky MediaWiki 1.31.15 https://www.moderni-stat.cz/index.php?title=M%C4%9B%C5%99en%C3%AD_%C3%BAsp%C4%9Bchu_va%C5%A1%C3%AD_slu%C5%BEby&diff=310&oldid=prev 2018-10-02T13:51:47Z

<p>příprava</p> <p><b>Nová stránka</b></p><div>== Měření úspěchu vaší služby ==<br /> Existují různé způsoby měření toho, jak vaše služba funguje. Měli byste použít takovou metodu, v závislosti na tom, co se snažíte zjistit a zda měříte:<br /> <br /> * transakční službu<br /> * end-to-end user journey, nebo něco netransakčního jako jsou webové stránky<br /> * jak vaše služba pomáhá dosáhnout organizační strategie nebo politik<br /> <br /> === Measuring transactions ===<br /> You can usually see how well a transaction is working for users by using performance metrics combined with user research methods like usability testing.<br /> <br /> When designing your metrics, think about the types of data to collect that will show you how your transaction is performing.<br /> <br /> Don’t just rely on digital analytics. Use a range of data sources – for example user feedback, call centre data or financial information like the costs of hosting your transaction.<br /> <br /> Have a performance analyst on your team from the start of discovery and make them part of the process of building your transaction.<br /> <br /> === Measuring an end-to-end journey or non-transactional website ===<br /> You sometimes need other tools in addition to performance metrics to measure whether something is working.<br /> <br /> For example if you need to measure:<br /> <br /> * a user journey from GOV.UK guidance into your transaction<br /> * a user journey across multiple transactions that solve a whole problem for users<br /> * a non-transactional service, like information on a website<br /> <br /> In these cases, you can use usability benchmarking.<br /> <br /> This involves setting users a series of tasks that span across a journey and seeing how easy the tasks are for them to complete.<br /> <br /> It commonly involves measuring task completion rates and the time it takes the user to complete each task.<br /> <br /> By repeating the process periodically and comparing results you can see if the tasks are getting easier to complete over time.<br /> <br /> === Assessing whether you’re addressing an organisational strategy or policy issue ===<br /> If you’re looking to prove that your work is addressing a wider strategy - or talk about your work in a way that appeals to stakeholders - use benefits realisation techniques.<br /> <br /> This helps you work out:<br /> <br /> * the size of the problem you’re solving<br /> * how fixing the problems contribute to wider organisational aims or strategies<br /> * how to make a robust case for making one type of intervention over another</div>

Artur Demartini